Skills
Web Services
Support webpage, application, streaming, CDN, network storage, cloud host, security and data center products|Solid knowledge of Internet routing and protocols (i.e. DNS, TCP/ IP, UDP, HTTP, TLS, FTP, HLS, and RTMP, etc.)|Basic web site building with Nginx server, HTML, CSS, JavaScript coding and HTTP header editing.
Performance Analytics
In-depth web/application content analytical skills|Web performance monitoring by leveraging 3rd party tools(i.e. Catch Point, Webpage Test, Thousand Eyes, etc.)|Troubleshooting with different Linux based shell commands.
Project managment
Requirements collecting and feedbacks gathering|Excellent written, verbal, and presentation communication skills with technical and non-technical manners|Internal and external documents creating for products, solutions, procedures, and trainings
Customer Service
Strong problem-solving skills with driving for results, interpersonal savvy, and customer focused manners|Project management skills|Adaptable fast learning ability